We have answered many of our most frequently asked questions below. If you do not see the information you are looking for, please contact us. We are always happy to answer questions and help you determine the best care options for your pets and home.
We Are Here to Help!
What Areas Do You Serve?
Our service areas include, but are not limited to:
• Amherst
• Buffalo
• Cheektowaga
• Clarence
• Depew
• East Amherst
• Eggertsville
• Elmwood Village
• Getzville
• Grand Island
• Hamburg
• Kenmore
• Lancaster
• Lockport
• North Buffalo
• Orchard Park
• Pendleton
• Snyder
• The Tonawandas
• West Seneca
• Wheatfield
• Williamsville
What Kind of Animals Do You Care For?
Dogs and cats are our most common clients, but we care for many other species as well, including:
• Birds
• Rabbits
• Guinea Pigs
• Ferrets
• Hedgehogs
• Chickens
• Goats
• Horses
• Pot Belly Pigs
• Reptiles
• Snakes
• Turtles
• Geckos
• Iguanas
• Fish
• Hamsters
• Rats
• Sugar Gliders
If you have a unique pet, just ask!
How Long Have You Been In Business?
Laura’s Critter Care, LLC was established in 2009 to provide professional, reliable pet sitting and house sitting services for pet parents seeking peace of mind while away from home.
For more than 15 years, we have helped families throughout Western New York keep their pets safe, happy, and comfortable in their own homes.
What Does A Pet Sitter Do?
A professional pet sitter visits your home while you are away and provides personalized care for your pets in their familiar environment.
Services may include:
• Feeding and fresh water
• Dog walking and exercise
• Playtime and companionship
• Litter box maintenance
• Medication administration
• Bringing in mail and packages
• Rotating lights and blinds
• Taking trash bins to the curb
Keeping pets at home often reduces stress and anxiety while providing owners with valuable peace of mind.
What Does A House Sitter Do?
A house sitter helps maintain the appearance and security of your home while you are away.
Services may include:
• Mail and newspaper retrieval
• Plant watering
• Trash and recycling management
• Home security checks
• Light and blind rotation
• Property monitoring
House sitting helps deter intruders and ensures your home continues to look occupied during your absence.
Why Hire A Professional Pet Sitter?
Professional pet sitters provide dependable, experienced care and are committed to caring for your pets and home.
Benefits include:
• Reliable service
• Experienced animal care
• Consistent routines
• Home security monitoring
• Accountability and professionalism
Unlike asking friends or neighbors, professional pet care is our full-time responsibility.
Benefits For Your Pet
Reduced Stress
Pets remain in their familiar environment surrounded by comforting sights, sounds, and smells.
Consistent Routine
Feeding, exercise, and medication schedules remain uninterrupted.
Better Health
Less exposure to illnesses that may be present in boarding facilities.
Personal Attention
Your pet receives one-on-one love, care, and companionship.
Benefits For You
No Travel Hassles
No need to transport your pets to a kennel or boarding facility.
Greater Security
Your home receives regular attention and monitoring.
Convenience
No need to rely on family, friends, or neighbors.
Peace Of Mind
You can travel confidently knowing your pets and home are being cared for.
What’s Included With A Visit?
Our visits are designed to meet the needs of both your pets and your home.
Services may include:
• Feeding and fresh water
• Dog walks or yard time
• Cat care and litter box maintenance
• Playtime and companionship
• Medication administration (additional fee may apply)
• Mail and package retrieval
• Trash bin service
• Light and blind rotation
Our goal is to leave your home as clean—or cleaner—than when you left.
How Many Visits Will My Pet Need?
Recommended minimums include:
Dogs
• Minimum: 2 visits daily
• Recommended: 3–4 visits daily
Cats & Small Pets
• Minimum: 1 visit daily
• Additional visits available upon request
House Sitting
• Minimum: 1 visit every other day
Will We Meet Our Actual Sitter?
Yes!
You will meet your assigned pet sitter during your consultation or before services begin. In some cases, you may meet more than one sitter so multiple team members are familiar with your pets and home.
How Are Your Sitters Screened?
All Laura’s Critter Care sitters:
• Complete a detailed application process
• Pass a background check
• Provide references
• Are covered by liability insurance and bonding
Most importantly, they are passionate animal lovers who are committed to exceptional care.
How Do You Keep My Home Secure?
We help maintain the appearance that your home is occupied by:
• Bringing in mail and packages
• Rotating lights and blinds
• Managing trash day services
• Performing regular home checks
The security of your pets and home is always a top priority.
How Will I Know My Visits Were Completed?
You will receive:
• Service confirmations before your trip
• Daily visit updates
• Photos and videos of your pets
• Detailed visit report cards
Our sitters use professional scheduling software to check in and out of every visit.
What Happens During An Emergency?
If an emergency occurs:
• We attempt to contact you immediately
• We contact your designated emergency contact
• We seek veterinary care if necessary
• We secure your home if needed
Your pet’s safety always comes first.
Do You Provide Medication Administration?
Yes.
Our experienced sitters can administer:
• Pills
• Liquid medications
• Topical medications
• Insulin injections
• Some subcutaneous fluids
Additional fees may apply for certain medical services.
Do You Offer Overnight Stays?
Yes.
Overnight services are available but fill quickly, especially during holidays and peak travel seasons.
We recommend reserving overnight care as early as possible.
Do You Work Weekends And Holidays?
Absolutely.
We provide care:
• 7 Days Per Week
• Weekends
• Holidays
Holiday surcharges apply on designated holidays.
Do You Water Plants?
Yes.
We can care for indoor and outdoor plants while you are away. Additional fees may apply for extensive watering needs.
What Forms Of Payment Do You Accept?
We accept:
• Credit Cards
• ACH Payments
• Apple Pay
• Google Pay
• Checks
• Cash
Payment is due before services begin.
Still Have Questions?
We would love to help.
Please contact Laura’s Critter Care anytime to discuss your pet care needs, request an estimate, or schedule your complimentary consultation.
We look forward to meeting you and your pets!
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